August 2015: Cowater to start inception phase of USD 24.7M Water Smart Meter Business Transformation Project with the Barbados Water Authority
Cowater International Inc., in association with Sogema Technologies Inc., and with support from the Canadian Commercial Corporation, has been selected by the Barbados Water Authority (BWA) to assist with improving the efficiency of BWA’s revenue management. This USD 58M program also includes the acquisition and installation of 98,800 household water Smart Meters.
Cowater’s portion of the program totals USD 24.7 million and will focus on:
- bringing BWA’s numerous management information systems (MIS) under a single integrated umbrella, allowing the BWA to operate more efficiently and transparently;
- increasing the efficiency of BWA’s revenue and financial management through the implementation of new Customer Information and Financial Information Systems;
- more efficient planning and management of BWA’s operations through a new Workload Management System (WMS) and the integrated MIS; and,
- associated business process reengineering and change management support.
This is an important country-wide initiative that will support improvements to overall customer service through more accurate water bills, faster response times, improved client record management, increased fairness among consumers, earlier identification of leaks, replacement of broken water meters, improved transparency, and ultimately increased consumer confidence in the BWA. These improvements will contribute towards an increased willingness to pay for water supplied by the BWA amongst household and commercial customers.