Deployment of the Standard Integrated Tax Administration System (SIGTAS)

Europe and Central Asia - Kosovo

2000-2003 | Government of Kosovo | CAD 1.4M

Cowater implemented this three-year, CAD 1.4 million project (2000-2003) which aimed at deploying the Standard Integrated Government Tax Administration System (SIGTAS) for the Tax Administration of Kosovo (TAK). The objective was to modernize and computerize the operations of the TAK. This included the analysis of the country’s tax types, the analysis of the operations and of the organizational structure. The solution was deployed including full documentation, training to power users and post-implementation support. The outcome was to tailor SIGTAS to the most recent recognized revenue practises, draft a new set of procedures and instruction sheets supporting the operations, revise the declaration forms to ensure they support the computerization component of the project and build capacity by coaching a team of power users throughout the project (Business Analysts and Technical staff), training a team of trainers (to train in turn the end users) and to coach managers after the implementation to optimize the utilization of the new solution.


Related Projects

Sida Helpdesk in Democracy and Human Rights

About the Helpdesk The Helpdesk provides expert support to Sida’s contribution management, strategy development and operationalization process and thematic/methodological support within the area of Democracy and Human Rights offered, on […]

Framework Agreement for Global Capacity Development Programme on Sustainable Public Procurement

Sustainable Public Procurement promotes practices that are sustainable and in accordance with national policies and priorities. With the imminent target of Agenda 2030, governments and organizations around the world are […]

Strengthening Investments in Gender-Responsive Climate Adaptation (SIGRA)

The Strengthening Investments in Gender-Responsive Climate Adaptation (SIGRA) Project is a Government of Canada-funded initiative that aims to improve the resilience of Ghanaian citizens through increased investments in inclusive and […]



Interested in shaping the future with Cowater International?
Learn More