Barbados Water Authority Smart Meter Business Transformation Project

Latin America and Caribbean — Barbados

Client: Barbados Water Authority Smart Meter Business Transformation Project

Cowater partnered with the Barbados Water Authority to implement the Smart Meter Business Transformation program which is part of a broader USD 58M program and includes the acquisition and installation of 98,800 household smart water meters.

An important country-wide initiative, the project supported improvements to overall customer service through more accurate water bills, faster response times, improved client record management, increased fairness among consumers, earlier identification of leaks, replacement of broken water meters, improved transparency, and ultimately increased consumer confidence in the Barbados Water Authority (BWA). The project also supported BWA to deploy a single integrated management information system (MIS), allowing the BWA to operate more efficiently and transparently; improve operations through a new Work Order Management System; and strengthen BWA’s financial systems through the use of a new Financial